Bad incidents can happen anywhere, at anytime, due to any reason with your customers. The most important thing should an incident occur is to manage it so that trust can be restored and your customer will still leave with a positive impression. Wendy is sharing her horrid customer service experience and her lessons-learned we can benefit from
When we hear the word conflict, we automatically get worried or scared like it’s some kind of a disease. Many people misconstrue conflict with problems. Just because two people never have an argument, doesn’t mean they don’t have a problem – it might just mean they’re not addressing it.
Quarterly reviews are something that each member of your Organization should partake in. A business review is like an organization’s GPS device, it’s a powerful tool if used correctly.
Employees who have bad attitude will warrant “licenses” nay excuses to justify their shortcomings. How do we deal with challenge?
We’ve all applied for a job at one point, we’ve all been in the position of being an interviewee. The most important thing about it is to WOW the interviewer. A sales pitch is a sales executive’s job interview with a prospect client. They are applying for a job in the client’s company for their services. Like an interview, you need to wow your prospects in a sales presentation. Can your sales pitch land you a job?
“Is academic excellence enough in hiring fresh graduates? Their young age, lack of life experience and skills require a lot of growing and maturing on their part. How much money and time you need to put in to mature them? Learn the 5 keys to develop a winning attitude.”
The ultimate goal of any successful company is to have a balance between Finance, Strategy, Marketing, Operations and Human Resources Management. More often than not, the easiest and most difficult part is the Human Resources aspect. People are more complex than machines or numbers, and frequently harder to manage. Therefore, like any capital, we must …
Indonesia’s continuous economic growth should affect your business for the better. Are you taking advantage of this momentum? Is your human capital up to par to stay ahead of competition?