Filed under Business Performance

When Did “Listen to your Customer” become a Taboo?

When Did “Listen to your Customer” become a Taboo?

Bad incidents can happen anywhere, at anytime, due to any reason with your customers. The most important thing should an incident occur is to manage it so that trust can be restored and your customer will still leave with a positive impression. Wendy is sharing her horrid customer service experience and her lessons-learned we can benefit from Continue reading

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Conflict as a Relationship Building Agent

Conflict as a Relationship Building Agent

When we hear the word conflict, we automatically get worried or scared like it’s some kind of a disease. Many people misconstrue conflict with problems. Just because two people never have an argument, doesn’t mean they don’t have a problem – it might just mean they’re not addressing it. Continue reading

SALES PITCH IS A JOB INTERVIEW. DOES YOURS GET YOU HIRED?

SALES PITCH IS A JOB INTERVIEW. DOES YOURS GET YOU HIRED?

We’ve all applied for a job at one point, we’ve all been in the position of being an interviewee. The most important thing about it is to WOW the interviewer. A sales pitch is a sales executive’s job interview with a prospect client. They are applying for a job in the client’s company for their services. Like an interview, you need to wow your prospects in a sales presentation. Can your sales pitch land you a job? Continue reading

THE 7 ESSENTIALS FOR HIGHLY MOTIVATED PEOPLE

THE 7 ESSENTIALS FOR HIGHLY MOTIVATED PEOPLE

The ultimate goal of any successful company is to have a balance between Finance, Strategy, Marketing, Operations and Human Resources Management. More often than not, the easiest and most difficult part is the Human Resources aspect. People are more complex than machines or numbers, and frequently harder to manage. Therefore, like any capital, we must … Continue reading