Bad incidents can happen anywhere, at anytime, due to any reason with your customers. The most important thing should an incident occur is to manage it so that trust can be restored and your customer will still leave with a positive impression. Wendy is sharing her horrid customer service experience and her lessons-learned we can benefit from
When we hear the word conflict, we automatically get worried or scared like it’s some kind of a disease. Many people misconstrue conflict with problems. Just because two people never have an argument, doesn’t mean they don’t have a problem – it might just mean they’re not addressing it.